Refund Policy

We strive to provide high-quality products and a smooth customer experience. Please review our policy carefully before making a purchase.

Order Issues (Damaged, Defective, or Incorrect Items)

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery
• Include clear photo evidence of the issue

If approved, we will offer a replacement, or a full refund.

30-Day Money-Back Guarantee

Every order is covered by our 30-day money-back guarantee. If you’re not completely satisfied, contact us within 30 days of delivery and we’ll issue a full refund of the purchase price — no complicated return process.

Order Cancellations

Orders can be canceled within 12 hours of purchase. After this period, orders are processed and cannot be canceled.

Refund Eligibility

Refunds may be issued in the following cases:

• Item arrives damaged or defective
• Incorrect item received
• Order is lost in transit (confirmed by carrier)
• You’re not satisfied and contact us within 30 days of delivery (money-back guarantee)

Non-Refundable Situations

We do not offer refunds for:

• Delays within the stated shipping timeframe (5–15 business days)
• Incorrect shipping address provided by the customer
• Packages marked as delivered by the carrier

Chargebacks & Disputes

We are committed to resolving any issues quickly and fairly. By placing an order, you agree to contact us at contact@clinicallycurious.co before initiating a chargeback or dispute. Most issues can be resolved promptly through our support team.

Processing Refunds

Approved refunds are processed within 5–10 business days to the original payment method.

Contact

For any refund-related questions, contact contact@clinicallycurious.co.